The Customer Service department is open Monday-Friday from 9am-5pm (EST). Due to COVID-19 safety precautions, we currently have limited customer service staffing so wait times may be longer. We appreciate your patience in this difficult time, and can ensure our team will get to you as soon as possible.

To reach a Customer Service Representative, please use one of the following channels:


Email for General Inquiries: SHOP@MACKAGE.COM

Email for Repairs: REPAIRS@MACKAGE.COM


Mackage Online Store - Customer Service
600, Chabanel St. West
Montreal (Quebec), H2N 2K6

For all Press and influencer questions, please email