We offer a Lifetime Warranty against manufacturing defects in materials or workmanship for the practical lifetime of the product. It's all part of Mackage's commitment to exceptional quality.

The Footwear collection, the Ready-to-Wear collection and the Accessories (gloves, hats, bags, scarves, socks and ski goggles) are not covered under the Mackage Lifetime Warranty Program.

• Was the product purchased from an authorized retailer?
• Do you have the original proof of purchase?
• Does the damage appear to be due to a manufacturing defect in materials or workmanship?

If the returned product is judged by Mackage, in its sole and absolute discretion, to be affected a manufacturing defect, we will repair or replace the product. If we are out of stock or no longer carry that style or colour, we will contact you to replace the product with the closest possible style.

If the defect is considered normal wear and tear, it is not covered under the present warranty and the product will be returned as is.

This warranty is subject to the following limitations:

1. The warranty applies only to Mackage products purchased from Authorized Mackage Retailers.
2. Mackage assumes no responsibility for the loss or damage of the product(s) during shipment from the customer to our Warranty Department.
3. Excluded from coverage under this warranty are the following:
   • Damage caused by an accident, improper care, misuse, abuse or neglect, or by any modification made to the product by the customer.
   • Damage caused by not following the care instruction on the label attached to the product, such as but not limited to storing, ironing or cleaning instruction.
   • Normal wear and tear (as defined in the present warranty).
   • Damage caused by anything other than a manufacturing defect for material or workmanship.
   • Damage caused by use of solvents or the natural breakdown of colors and materials over extended time and use.
   • Damage to Mackage products caused by non-Mackage products.
   • Fur is not covered under the warranty unless a certain style is deemed defective. However, fur replacements can be purchased as part of our after sales service.
4. All coverage under this warranty is void if labels from inside the product are removed.
5. Repaired items will be subject to availability of replacement parts. (eg. Zipper, buttons, etc.) We will do our best to match colors and styles but we cannot guarantee that you will receive the exact same product in return.
6. Repaired item(s) will be delivered back to you between 2-8 weeks after we've received the item(s).

Normal wear and tear includes:

• Fabric color fading due to friction or sun exposure.
• Shedding of fur, particularly inner fur in the hood, from friction with head movement and body heat.
• Damage such as ripped zipper liners, broken zipper teeth, stoppers, or tape.
• Open rips in the fabric not along the seam line.
• Frayed cuffs.
• Small, inconspicuous stains.
• Faint odors from regular use.
• Slight changes in shape from regular wear.

Shipping is FREE. We want you to have an exceptional experience so enjoy our complimentary shipping service.

Most orders will be delivered in 3-7 working days*.

*Due to significant shipping volumes your order may experience delays in delivery.

*Some rural addresses may take longer for delivery.

Click here to track your order

Typically, you will receive an Email within 1 hour of placing the order. In some cases, it can take up to 24 hours for an order confirmation Email to arrive because orders are passed through fraud and ID security checks after the order is placed. Please also make sure to always check your spam/junk folder.

Someone at the shipping address must sign for the order.

We ship to Canada, The US, The UK, France, Italy, Germany, and to many other European countries. See our full list below.

We accept payments from International billing addresses.

We do not ship to PO Boxes.

We do not ship to Yukon, Nunavut and Northwest Territories in Canada.

We ship to these European countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, UK.

No. We don't charge any customs fees/duty.

Orders with a ship-to address in Canada ship from Canada.

Orders with a ship-to address in the US ship from the US.

Orders with a ship-to address in the UK or Europe ship from Europe.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Klarna and ShopPay.

You will only be charged once your order has shipped, or before the authorization on your payment method expires.

Address changes cannot be made once an order is placed after checkout.

Once an order has been placed, we cannot cancel or modify the delivery address. If you wish to hold your package, you can contact FedEx at 1 (800) 463-3339 to request a hold on your package at the nearest FedEx shipping center. Please bring your ID to collect your package. If you no longer want your item, you can issue a return following our return policy.

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item. We invite you to sign up to ''Get Notified'' regarding your item, as we accept returns and/or inventory can change regularly.

When a product is listed as Pre-Order, the product is not yet in stock but is available to purchase. You will be charged once your order ships, or before your payment authorization expires. We will provide you with an approximate ship date for your item(s) at the time of purchase. Please be aware that Pre-Order dates are approximate and subject to change.

Your order may have been canceled immediately after placing it for a few reasons: sometimes, there might have been issues with payment processing, such as insufficient funds or payment method verification, which can lead to automatic cancellation. In this case, we advise to reach out to your financial institution, or to try with a different payment method. Also, we conduct security checks to prevent fraudulent transactions, and if an order fails these checks, it may be canceled immediately. If you have any concerns or your order was canceled unexpectedly, please reach out to our customer support team for assistance.

Find out all about our engagement on our Sustainability Page.

We don't use any chemicals as PFC/PFAS on our products.

We do not currently offer customization services.

You can find our Gift Crad Terms and Conditions in this page: Gift Card Terms and Conditions

You can purchase your MACKAGE Gift Card in store, or online on this page: Digital Gift Card

For information about Klarna, please visit this page: Klarna FAQ

Find out everything about returns on this page: Returns Page

Refunds will be returned to the original method of payment and are generally processed within 7-10 business days from the date they are physically received in our warehouse.

Once processed, please allow 3-5 business days for the funds to be visible on your banking statement.

Please note that during our busier season, the processing time for refunds may be delayed.

Please complete the repair request here.

Please note that shipping the coat to us for repairs will be at customer's expense, however when returning the coat back to you after the repair, we will cover the shipping costs.

Here is a list of information you will need to submit:

• Reason for request (i.e. tear, missing button, etc)
• Copy of your Original invoice
• Product name (if available), Color and Size
• Pictures of the product's Full front & Full back and area(s) with an issue.
• P.O. number (this small tag is sewn inside the product's inner seam near the fiber content label and is generally a 5-digit number). *Please note that older models may not have this tag.
• Your complete Contact information, Telephone number and your Return shipping address.

Claims without receipt are not covered under the Mackage Warranty Program, however it can be repaired with a fee. Please complete the repair request here.

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Find out more about our career opportunities on LinkedIn or Indeed. Or send an e-mail with your C.V to our Human Resources Department at careers@mackage.com. Only chosen candidates will be contacted. We thank everyone for their applications.

For all press and collaboration inquiries, please email press@mackage.com.

Refer to our footer section "Accessibility" for accessibility options.

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