Shipping costs are on us and orders are generally shipped within 24 hours. There is no customs fee/duty. Please try items in the comfort of your own home. For up to 30 days, if you don't like them, or they don't fit, just visit one of our Flagship Stores to return the item or request a return online. Sale and Promotional items purchased online cannot be returned in stores. Final Sale items are not eligible for return, refund or exchange. We offer a Lifetime Warranty against defects in materials and workmanship. It's all part of our commitment to exceptional quality. For customer service please call 1-855-622-5243 7 days a week including Holidays from 8:00AM to midnight (EST).