SHIPPING & RETURNS

1. SHIPPING

Orders placed weekdays Monday-Friday by 3:00 pm (EST) are processed within 24hrs (excluding holiday periods). Please note that we do not ship to PO boxes or freight forwarding companies (containers).

All orders are shipped via Federal Express (FedEx), on business days generally between 9:00 am and 5:00 pm (weekends and holidays are excluded), in corrugated boxes. Orders placed on National holidays will be processed the following business day. Shipments are fully traceable on our website and directly at www.fedex.com.

The date you receive your order will vary depending on the shipping method that you have selected at the time of the purchase. Please allow additional 2-3 business days for deliveries to rural areas.

FedEx requires an adult signature from a recipient, located at the actual given shipping address, at the time of delivery. If the delivery cannot be completed and the package is returned to us, the recipient will incur an additional $15 re-stocking fee that will be deducted from their total monetary refund amount. Please note that we do not re-route any packages.

At this time, we do not ship outside Canada and the continental U.S.A. Therefore, we do not ship to American Samoa, Puerto Rico, Guam, Hawaii, or Alaska.

The following shipping methods are currently available:

DOMESTIC SHIPPING

SHIPPING METHOD COST DELIVERY TIME
GROUND $0 5-8 business days*
EXPRESS SAVER $35 2-3 business days*

UK SHIPPING

Elodie and Mai are available for pre-order for a limited time and exclusively on our website. Tax is included in the price of the item. Duties and Shipping are complimentary.

SHIPPING METHOD COST DELIVERY TIME
GROUND $0 4-5 business days after your item ships

UK shipping will officially begin Fall 2018, sign-up here to receive a launch notification.

We are not responsible for any additional shipping charges due to incorrect or insufficient address information or missed deliveries.

2. RETURN POLICY

You may find yourself with an item you wish to return. The Return Form must be completed within 15 days of receiving your purchase. Any return requests received after that deadline will be refused.

Please note that we do not offer exchanges. You must return your item and place a new order for the correct item.

Items to be returned must be unworn, unwashed, unaltered and free of any damage. Original tags must remain attached to clothing with plastic logo seal intact. Please safeguard the original packaging as it will be required for the return of the item(s).

NOTE: Fees & Shipping charges are non-refundable. Item(s) marked 'Final Sale' cannot be returned for an exchange or refund. A $15 restocking fee will be deducted from your total refund.

DOMESTIC RETURNS

You may follow the return instruction below to receive a pre-paid return Fedex label.

UK RETURNS

You may follow the instruction below to initiate your return. We unfortunately do not cover the cost for international return shipping.

3. RETURN POLICY - RETAIL STORES

Please note that merchandise purchased at retail, including department or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of that retailer.

4. RETURN PROCEDURE

DOMESTIC RETURNS

To return an item, please email us at returnsusa@mackage.com:

  • Order number
  • Item name
  • Colour
  • Size 
  • Return reason among the following: too small, too big, model/cut, colour, wrong article or defect (with a description of the issue)

You should receive an email confirming your request.Upon reception and approval of your request, our Customer Service department will send you an email with a return label. Print two (2) copies of the label and attach 1 to the outside packaging and include 1 inside the box. Within 5 business days, drop off your package at your local FedEx ground drop-off center or call FedEx at 1-800-463-3339 to arrange a pick-up. Any parcel drop off or pick-up after 5 business days will result in the cancellation of the return. Please note that packages returned without the authorized RMA label and/or althernative couriers will be refused at the warehouse.Once we receive your package in our warehouse, your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place. Please note that your bank may require additional processing time before crediting your account.

UK RETURNS

To return an item, please email us at returnsusa@mackage.com:

  • Order number
  • Item name
  • Colour
  • Size 
  • Return reason among the following: too small, too big, model/cut, colour, wrong article or defect (with a description of the issue)

Complimentary return shipping labels are not included in international orders. If you wish to make an international return, please address your return to:

USA Retail Warehouse (APP Group)
580 Ansin Blvd
Hallandale FL
United States

Include a copy of the picking slip or order confirmation email in your shipment.

We recommend to return your item with a carrier service that can provide a return tracking number and signature request on receipt at destination. We are not responsible for damaged or lost packages. The customer will resume full responsibility of return shipping charges/fees related to the return.

Once we receive your package in our warehouse, your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place. Please note that your bank may require additional processing time before crediting your account.