PLEASE NOTE: Processing time will be elevated November 21st 2017 until November 28th 2017 inclusive. Neither will we take cancellation requests during this period.

PLEASE NOTE: Express Shipping is not available during the period from November 21st 2017 until November 28th 2017 inclusive.

DOMESTIC SHIPPING & RETURNS

1. SHIPPING

Orders placed weekdays Monday-Friday by 3:00 pm (EST) are processed within 24hrs (excluding holiday periods). Please note that we do not ship to PO boxes or freight forwarding companies (containers).

All orders are shipped via Federal Express (FedEx), on business days generally between 9:00 am and 5:00 pm (weekends and holidays are excluded), in corrugated boxes. Orders placed on National holidays will be processed the following business day. Shipments are fully traceable on our website and directly at www.fedex.com.

The date you receive your order will vary depending on the shipping method that you have selected at the time of the purchase. Please allow additional 2-3 business days for deliveries to rural areas.

FedEx requires an adult signature from a recipient, located at the actual given shipping address, at the time of delivery. If the delivery cannot be completed and the package is returned to us, the recipient will incur an additional $15 re-stocking fee that will be deducted from their total monetary refund amount. Please note that we do not re-route any packages.

At this time, we do not ship outside Canada and the continental U.S.A. Therefore, we do not ship to American Samoa, Puerto Rico, Guam, Hawaii, or Alaska.

The following shipping methods are currently available:

SHIPPING METHOD COST DELIVERY TIME
GROUND $0 5-8 business days*
EXPRESS SAVER $35 2-3 business days*

2. RETURN POLICY

You may find yourself with an item you wish to return. The Return Form must be completed within 15 days of receiving your purchase. Any return requests received after that deadline will be refused.

Please note that we do not offer exchanges. You must return your item and place a new order for the correct item.

Items to be returned must be unworn, unwashed, unaltered and free of any damage. Original tags must remain attached to clothing with plastic logo seal intact. Please safeguard the original packaging as it will be required for the return of the item(s).

NOTE: Fees & Shipping charges are non-refundable. Item(s) marked 'Final Sale' cannot be returned for an exchange or refund. A $15 restocking fee will be deducted from your total refund.

3. RETURN POLICY - RETAIL STORES

Please note that merchandise purchased at retail, including department or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of that retailer.

4. RETURN PROCEDURE

To return an item, please email us at returnsusa@mackage.com:

  • Order number
  • Item name
  • Colour
  • Size 
  • Return reason among the following: too small, too big, model/cut, colour, wrong article or defect (with a description of the issue)

You should receive an email confirming your request.Upon reception and approval of your request, our Customer Service department will send you an email with a return label. Print two (2) copies of the label and attach 1 to the outside packaging and include 1 inside the box. Within 5 business days, drop off your package at your local FedEx ground drop-off center or call FedEx at 1-800-463-3339 to arrange a pick-up. Any parcel drop off or pick-up after 5 business days will result in the cancellation of the return. Please note that packages returned without the authorized RMA label and/or althernative couriers will be refused at the warehouse.Once we receive your package in our warehouse, your refund will be processed in the following 7-10 business days. You will be notified by email when the refund has taken place. Please note that your bank may require additional processing time before crediting your account.