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SHIPPING & RETURNS

1. SHIPPING

Orders placed weekdays Monday-Friday by 3:00 pm (EST) are processed the same day (excluding holiday periods). Please note that we do not ship to PO boxes or freight forwarding companies (containers).

All orders are shipped via Federal Express (FedEx), on business days generally between 9:00 am and 5:00 pm (weekends and holidays are excluded), in corrugated boxes. Shipments are fully traceable on our website and directly at www.fedex.com.

The date you receive your order will vary depending on the shipping method that you have selected at the time of the purchase. Please allow additional 2-3 business days for deliveries to rural areas.

FedEx requires an adult signature from a recipient, located at the actual given shipping address, at the time of delivery. If the delivery cannot be completed and the package is returned to us, the recipient will incur an additional $15 re-stocking fee that will be deducted from their total monetary refund amount or store credit (for Final Sale items).

At this time, we do not ship outside Canada and the continental U.S.A. Therefore, we do not ship to Puerto Rico, Guam, Hawaii, or Alaska.

The following shipping methods are currently available:

SHIPPING METHOD ORDER VALUE PROVINCE COST DELIVERY TIME
GROUND All orders QC & ON $15 5-8 business days*
GROUND All orders Rest of Canada* $20 5-8 business days*
EXPRESS SAVER All orders QC $20 2-3 business days*
EXPRESS SAVER All orders ON $25 2-3 business days*
EXPRESS SAVER All orders Rest of Canada* $35 2-3 business days*
PRIORITY OVERNIGHT All orders QC $30 Next business days*
PRIORITY OVERNIGHT All orders ON $35 Next business days*
PRIORITY OVERNIGHT All orders Rest of Canada* $45 Next business days*

*Except remote areas such as NT, PEI, YT, NL, NU,NB and NS where an alternative shipping carrier may be used upon our discretion. 

2. RETURN POLICY

You may find yourself with an item you wish to return. The Return Form must be completed within 15 days of receiving your purchase. Any return requests received after that deadline will be refused.

Please note that we do not offer exchanges. You must return your item and place a new order for the correct item.

Items to be returned must be unworn, unwashed, unaltered and free of any damage. Original tags must remain attached to clothing with plastic logo seal intact. Please safeguard the original packaging as it will be required for the return of the item(s).

NOTE: Shipping charges are non-refundable. Item(s) marked 'Final Sale' cannot be returned for an exchange, refund or store credit.

3. RETURN POLICY - RETAIL STORES

Please note that merchandise purchased at retail, including department or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of that retailer.

4. RETURN PROCEDURE

To return an item, please follow these steps:

1. Log in to your account by clicking on MY ACCOUNT at the top of the page;

2. Click on MY ORDERS;

3. Click on VIEW ORDER next to the item you want to return;

4. Click on RETURN at the top right;

5. Enter your information and click SUBMIT.

Within moments, you should receive an email confirming your request. Once the return request has been placed, one of our Customer Service representatives will review it and contact you to finalize it.Upon reception and approval of your request, our Customer Service department will send you an email with a return label. Print the label and attach it to the original packaging of the item. Within 5 business days, drop off your package at your local FedEx drop-off center or call the number on the instruction sheet to arrange a pick-up. Any parcel drop off or pick-up after 5 business days will result in the cancellation of the return and the package will not be accepted at our warehouse.Once we receive your package in our warehouse, your refund will be processed in the original form of payment. You will be notified by email when the refund has taken place. Please note that your bank may require additional processing time before crediting your account.For additional information or if you have any questions, please contact us at shop@mackage.com or call 1-866-973-5287 Monday through Friday from 9:00 AM to 5:00 PM EST.

During peak period please allow an additional 7 to 10 business days for processing of the return and refund. Peak periods include promotional weekends and holiday periods. 

Updated on October 1st, 2014