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SHIPPING & RETURNS

1. SHIPPING

All orders are shipped via Federal Express (FedEx) in either heavy-duty plastic bags or corrugated boxes and are fully traceable on our website.

All orders are delivered by FedEx on business days only (weekends and holidays are excluded). Please allow an additional 2-3 business days for deliveries to rural areas.

The date you receive your order will vary depending on the shipping method that you have selected at the time of the purchase. Orders placed after 3:00 pm (EST) will be processed the following business day. Please note that credit card verification and authorization must be received before we can process your order.

At this time, we do not ship outside Canada and the continental U.S.A. Therefore, we do not ship to Puerto Rico, Guam, Hawaii, or Alaska.

The following shipping methods are currently available:

SHIPPING METHOD ORDER VALUE PROVINCE COST DELIVERY TIME
GROUND All orders QC & ON $15 5-8 business days*
GROUND All orders Rest of Canada* $20 5-8 business days*
EXPRESS SAVER All orders QC $20 2-3 business days*
EXPRESS SAVER All orders ON $25 2-3 business days*
EXPRESS SAVER All orders Rest of Canada* $35 2-3 business days*
PRIORITY OVERNIGHT All orders QC $30 Next business days*
PRIORITY OVERNIGHT All orders ON $35 Next business days*
PRIORITY OVERNIGHT All orders Rest of Canada* $45 Next business days*

*Except remote areas such as NT, PEI, YT, NL, NU,NB and NS where an alternative shipping carrier may be used upon our discretion. 

2. RETURN POLICY

As purchasing clothes online is not an exact science, you may find yourself with an item you wish to return. Below are the easy steps you must follow in order to return an item. Please note that we do not offer exchanges.

PLEASE NOTE: Shipping charges are non-refundable. Packages that are returned without our consent may be denied. Items marked 'FINAL SALE' are non-refundable and cannot be returned.

The Return Form (the “Form”) must be completed within 15 days of receiving your purchase. Any return requests received after that deadline will automatically be refused.

Items to be returned must be unworn, unwashed, unaltered and free of any damage. Original tags must remain attached to clothing with plastic logo seal intact. Please safeguard the original packaging as it will be required for the refund.

3. RETURN POLICY OTHER RETAILERS (including department stores)

Please note that merchandise purchased from other retailers, including department stores or specialty stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer. 

4. RETURN PROCEDURE

To return an item, please follow these steps:

1. Log in to your account by clicking on MY ACCOUNT at the top of the page;

2. Click on MY ORDERS;

3. Click on VIEW ORDER next to the item you want to return;

4. Click on RETURN at the top right;

5. Enter your information and click SUBMIT.

Within moments, you should receive an email confirming your request. Once the return request has been placed, one of our Customer Service representatives will review it and contact you to finalize it.Upon reception and approval of your request, our Customer Service department will send you an email with a return label. Print the label and attach it to the original packaging of the item. Within 5 business days, drop off your package at your local FedEx drop-off center or call the number on the instruction sheet to arrange a pick-up. Any parcel drop off or pick-up after 5 business days will result in the cancellation of the return and the package will not be accepted at our warehouse.Once we receive your package in our warehouse, your refund will be processed in the original form of payment. You will be notified by email when the refund has taken place. Please note that your bank may require additional processing time before crediting your account.For additional information or if you have any questions, please contact us at shop@mackage.com or call 1-866-973-5287 Monday through Friday from 9:00 AM to 5:00 PM EST.

During peak period please allow an additional 7 to 10 business days for processing of the return and refund. Peak periods include promotional weekends and holiday periods. 

Updated on October 1st, 2014